Refund Policy

Last updated: January 2026

Gentle Tide Aquamation understands that families reach out to us during an emotional and difficult time. Our goal is to be fair, transparent, and compassionate in how we handle payments, cancellations, and refunds.

Service-Based Nature of Our Work

Our services involve time-sensitive coordination, transportation, and individualized care. Once a service has begun, certain costs cannot be reversed. For this reason, refunds depend on the stage of service completion.

Cancellations Before Pickup

If you cancel a scheduled service before pickup has occurred, you may be eligible for a full refund or partial refund depending on any preparations already made.

Any payment processing fees charged by third-party providers may be non-refundable.

After Pickup or Service Initiation

Once your pet has been picked up or care has begun, refunds are generally not available due to transportation, handling, and operational costs already incurred.

However, if there is a service issue or concern, we encourage you to contact us immediately so we can review the situation and address it appropriately.

Changes to Services

If you need to change the type of service selected (for example, private cremation to aquamation), we will make every reasonable effort to accommodate the change.

Any price differences will be clearly explained and confirmed before proceeding.

Errors or Service Concerns

If you believe an error occurred or that a service was not delivered as described, please contact us as soon as possible.

We take concerns seriously and will review each situation individually with care and respect.

How Refunds Are Issued

Approved refunds are issued using the original method of payment whenever possible. Processing times may vary depending on your financial institution.

Contact Us

If you have questions about this Refund Policy or need to discuss a specific situation, please reach out to us directly.

Gentle Tide Aquamation
Phone: (631) 819-9572
Email: intake@gentletidepets.com